Return and Refund Policy

1. RETURN CRITERIA

   • (a) An item purchased must be returned at the customer's discretion within 30 calendar day(s) from the date of the purchase.

   • (b) All returned items must be unused and in the same condition as they were at the time of purchase. Tampered items will not be accepted and, thus, must be refrained from being returned.

   • (c) Items must be returned in original packaging only.

   • (d) When returning a purchased item, the original receipt of the purchase transaction must be provided along with the item.

   • (e) Products such as [Non-Returnable Product Names] are not eligible for the Return Policy.

2. REFUND AND SHIPPING TERMS.

   • (a) Upon the successful return of the product, Ziva Communications, LLC shall notify of the refund status after scrutiny.

   • (b) The customer is responsible for the shipping cost, which is not covered by the Refund Policy and will not be reimbursed by the Company.+

   • (c) However, if Ziva Communications, LLC makes a delivery mistake or error, all charges, including the total cost of purchase and shipping charges, will be refunded to the customer within 30 day(s) of notice of the issue.

(d) A refund shall only be expected upon the condition of the item returned.
(e) The refunded amount shall be credited to the customer's registered account within 30 calendar day(s) of reporting the issue.

If you have any further doubts or queries, please contact us at customerservice@zivacommunications.com. We look forward to the continued opportunity to provide you with our exceptional services.